Frequently Asked Questions
Where are your products made?
Howlpot products are made in Korea. Reliq products are made in Taiwan.
How do you choose the brands you would like to distribute in the Philippines?
We look for value-driven organizations that have the welfare of pets in mind over anything else. Their products also have to prioritize quality and need to solve previously unmet problems of our pets and fur-rents.
How do I place an order?
You may order on our website! In case of sold-out items, please refer to table:
| Reliq |
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| Howlpot |
|
What are the accepted payment methods?
|
GCASH Ritz Evan Chu: 09778402332
|
|
BDO BANK TRANSFER Labsky Pet Supplies: 001580036862 |
|
PAYPAL (additional fees may apply) |
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PAYMONGO (additional fees may apply) |
How long does shipping take?
- NCR: 3-7 days
- Luzon: 7-10 days
- Visayas & Mindanao: 10-14 days
What shipping methods do you use?
Metro Manila: Grab, Lalamove, Mister Speedy
Outside Metro Manila:
- Regular-sized items: Entrego, Ninja Van, LBC
- Large-sized items: Ninja Van, AP Cargo
Can we pick up our products using our own couriers such as Grab?
Yes! Please choose pick-up option upon checkout. Our pick-up point is at 290 Lavesares Street, Binondo Manila.
Do you have other online stores?
Yes! You may find us on the following:
- Shopee Mall
- LazMall
- Pet Warehouse
- Petster
- Pet Express
- Grab Mart
- Pickaroo
You may also check out our list of stores for our retailers!
What makes Reliq special?
Reliq is the world's first Smart Pet Care Line. Reliq uses volcanic minerals and nanotechnology to create an all natural solution to grooming pets. The brand's priority is on healthy skin and a beautiful coat for your pet, and they are committed to bringing you safe and effective pet care in a new, revolutionary way to achieve these goals.
Its core ingredient, volcanic minerals, are proven effective to:
- Clean skin and coat.
- Eliminate odor causing bacteria.
- Helps maintain freshness longer, and lead to healthier skin.
What are volcanic minerals? How do they work?
Reliq nanotech cleaning agents are derived from the deposits of weathered volcanic ash, a medicinal powdered clay which had been called the Living Clay or Healing Clay by the ancient American Indians. It has enormous absorbent powers due to the constitution of its micro molecules. This magic ingredient is great at eliminating skin issues and unwanted color.
It works in two steps:
- It absorbs oil, toxic substances, and impurities from the skin.
- Its toning action stimulates the skin by bringing oxygenated blood to damaged skin cells, revitalizing the complexion, and tightening pores.
How does nanotechnology work?
Nano-technology is a scientific process that breaks down core substances into smaller masses. Our Nano-technology miniaturizes these key minerals down to 15-20 micrometers. This breakdown is about 100 times smaller but the actual surface area for the active ingredients increases 1,000,000 times—allowing the product to penetrate deep into the skin and follicles. The active ingredients are small enough to also break down odor molecules and eliminate bacterial microorganisms.
This also allows the other beneficial ingredients like Essential herbal oils, Vitamin E and B5, to be absorbed more in hard to reach areas for deep cleaning and nourishment.
Are Reliq pet care products safe for humans?
Reliq products are registered with the Bureau of Animal Industry so we can only encourage usage on pets.
All Reliq products are safe around children and pets. While made exclusively for pets, there are no harmful ingredients or processes. Our products do not contain drug ingredients.
What makes Howlpot special?
Howlpot is a combination of "howl" and "pot". The company name represents their wish to contain the various needs and desires of pets in their products, like having food in a pot.
Howlpot makes sure that all their product designs and functionalities are focused on the pets' welfare first. They also provide a unique take on pet accessories through a clean and minimalist aesthetic. This combination of functionality and fashion makes Howlpot unique in the pet care industry.
Howlpot's flagship product Howly Bed is the world's first pet house to win the Red Dot Design Award in the living category.
What makes Canada Fresh special?
Each can is filled with 95% fresh meat, and not much else to simulate your pet’s ancestral diet. This formulation is based on the philosophy that dogs and cats’ diets should primarily consist of meat–the way nature intended. Canada Fresh is a complete and balanced meal formulated for all life stages.
Is Canada Fresh safe?
Absolutely!
- Certified locally and internationally: All Canada Fresh products are registered with the Philippine Bureau of Animal Industry. Canada Fresh products are also manufactured in a facility approved and inspected by the Canadian Food Inspection Agency.
- Sourced from quality producers: It only uses meat sourced from Canada and salmon from Europe to ensure quality and freshness. Moreover, all raw materials come from producers who are 100% certified human grade and processed for human consumption.
Why should I choose canned food over dry food or kibble?
Less carbohydrates: Canned food contains about 3-5% carbohydrates which are much lower than the average kibble (up to 75% carbohydrates). Dogs and especially cats have minimal to no need for carbohydrates. Having carbohydrates as the majority of your pet’s diet may lead to health problems such as urinary tract diseases, diabetes, obesity, and intestinal disease.
More moisture content: Canned food has about 75% moisture which helps hydrate your pet better. This is especially crucial for cats who have a low thirst drive, and need to consume water with their food.
Meat-based protein: Not all proteins are equal. The protein in dry food is often plant-based, which pets cannot break down as easily as meat-based protein. Canada Fresh offers a diet of 95% fresh meat + 5% minerals and vitamins, mimicking your pets’ ancestral diets. Canada Fresh uses ingredients that are enough for a balanced and healthy meal. This means your pets are safe from fillers and synthetic vitamins.
If my dog/cat is allergic to certain products, can they eat Canada Fresh?
Free from common allergens: Canada Fresh formulas are hypoallergenic, grain-free, soy-free, poultry-free (except for the chicken formula, of course!), and gluten-free.
Single animal protein: If your pet has protein-specific allergies, don’t worry! Every formula contains only one animal protein. So when the label says lamb, we don’t mean lamb with added fillers or hidden ingredients–we mean real, fresh lamb.
Canada Fresh the perfect choice for dogs with sensitivities or allergies – you'll always know which fresh meat you're serving in your dog's bowl.
Please note that each can of Canada Fresh does contain some salmon oil.
How much food should I feed my pet?
